* Understand the end-to-end onboarding journey and work to reduce time to value for customers * Coordinate customer onboarding activities and work to gain feedback used for continuous improvement Translate business requirements into a solution design using recognized Business Analysis techniques and deliverables. Lead the effort in analyzing existing systems and business processes, identifying process and system improvement strategies, and providing project management services. Actively manage customer relationships to understand needs and drive roadmap items for continual improvement. Develop customer solutions, training, and support capabilities to reduce onboarding time and increase customer support for digital platforms. Partner with customers and OD stakeholders to drive utilization of ODFL's digital services to integrate and automate customer facing processes and improve the overall customer experience.
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